Privacy Policy

At On The Sky, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how ON THE SKY LTD collects, uses, stores, and protects your data when you visit or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by:

Company Name: ON THE SKY LTD
Registered Address: 5 South Charlotte Street EDINBURGH EH2 4AN
United Kingdom
Phone Number: 020 4615 3196
Website: OnTheSky.co.uk

For the purpose of UK data protection laws, ON THE SKY LTD is the data controller of your personal information.

2. What Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect the following types of information:

Personal Information You Provide

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by payment providers)
Order details and purchase history
Account login details (if you create an account)

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages you view and how you interact with our site
Time spent on pages
Referral source (how you found our website)
Cookies and tracking data

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide order updates and customer service
Manage returns, refunds, and exchanges
Improve our website, products, and customer experience
Prevent fraud and protect our business
Send marketing emails (only if you opt in)
Comply with legal obligations

We only collect and use your information when we have a valid legal reason to do so.

4. Legal Basis for Processing Your Data

Under the UK GDPR, we process your personal data based on the following lawful grounds:

Contract: To fulfil your order and provide the services you request
Legal obligation: To meet legal requirements such as accounting and tax rules
Legitimate interests: To improve our store, prevent fraud, and maintain security
Consent: For marketing communications where you have given permission

5. Payment Information

We do not store or process your full payment card details directly on our servers.

Payments are securely handled through trusted third-party payment providers. These providers may collect payment details to complete your transaction. We recommend reviewing their privacy policies for more information.

6. Sharing Your Personal Information

We only share your information when necessary to run our business and provide your orders.

We may share your personal data with:

Delivery and Shipping Partners

To deliver your orders and provide tracking updates.

Payment Providers

To process payments securely.

Website and Store Platform Providers

For example, hosting, checkout systems, and customer management tools.

Marketing and Analytics Services

Such as email marketing platforms, website analytics, and advertising services (only where permitted).

Legal Authorities

If required by law, regulation, or court order.

We never sell your personal information to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure the website works correctly
Improve user experience
Remember your preferences
Analyse website traffic and performance
Support marketing and advertising campaigns

Cookies may include both session cookies (temporary) and persistent cookies (stored on your device).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions.

8. Marketing Communications

We may send you marketing emails about products, promotions, and updates if:

You have opted in to receive them, or
You have made a purchase and we are sending relevant updates (where legally allowed)

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

9. Data Retention

We keep your personal information only for as long as necessary to:

Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies

When your information is no longer needed, we securely delete or anonymise it.

10. Data Security

We take security seriously and use appropriate technical and organisational measures to protect your information.

These measures may include:

Secure website encryption (SSL)
Restricted access to customer data
Secure payment processing
Fraud monitoring and prevention systems

However, no online system is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Some of our service providers may store or process data outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent legal protections.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal data.

13. Children Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Privacy Policy

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