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Terms And Condition

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Welcome to On The Sky. These Terms and Conditions apply to your use of our website and to any purchases you make through our online store.

By accessing our website, placing an order, or using any of our services, you agree to be legally bound by these Terms and Conditions. If you do not agree, you should not use our website.

1. About Us (Company Details)

This website is owned and operated by:

Company Name: ON THE SKY LTD
Registered Address: 5 South Charlotte Street EDINBURGH EH2 4AN
United Kingdom
 Phone Number: 020 4615 3196
Website: https://onthesky.co.uk/

In these Terms:

  • On The Sky, we, us, or our refers to ON THE SKY LTD
  • Customer, you, or your refers to any person using this website or purchasing from it

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or guardian
  • You are legally capable of entering into a binding contract
  • The information you provide to us is true, accurate, and complete
  • You will not use our website for unlawful, fraudulent, or harmful activity

We reserve the right to restrict access or refuse service where misuse is suspected.

3. Website Use and Customer Responsibilities

When using our website, you agree that you will not:

  • Attempt to damage, disable, or interfere with the website’s security or performance
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorised access to our systems or customer accounts
  • Use our website to commit fraud or chargeback abuse
  • Use automated systems (bots, scrapers) to extract website content or pricing

We may take appropriate action where we believe these Terms have been breached.

4. Product Listings and Information Accuracy

We aim to ensure that all product information on our website is clear, accurate, and up to date. However, from time to time, minor errors may occur including:

  • Typographical mistakes
  • Incorrect pricing due to technical issues
  • Product availability changes
  • Slight differences in product appearance due to lighting or device display

Product images are for illustration purposes only. Colours and packaging may vary slightly.

We reserve the right to correct any error at any time and cancel affected orders where necessary.

5. Prices, Currency, and VAT

All prices shown on our website are displayed in GBP (£) unless stated otherwise.

Where applicable, prices may include VAT or other relevant taxes according to UK law.

We reserve the right to update prices at any time. However, once an order is confirmed, the price charged will be the price displayed at checkout.

6. Payments and Secure Checkout

Payments must be made in full at the time of purchase.

We accept payments through trusted third-party payment processors. For security purposes:

  • We do not store your full card details
  • Payment authorisation is handled securely by the payment provider
  • We may carry out fraud prevention checks

If a payment is declined or flagged, we may cancel the order and notify you.

7. Orders and Contract Formation

When you place an order, you are making an offer to purchase the products in your basket.

A legally binding contract is formed only when:

  • We accept your order, and
  • We send you a dispatch confirmation email, or dispatch the goods

We reserve the right to refuse or cancel any order, including (but not limited to) cases where:

  • The product is out of stock
  • The pricing is incorrect due to an error
  • Fraud or suspicious activity is detected
  • Delivery is not possible to the address provided

If we cancel an order after payment has been taken, you will receive a full refund.

8. Delivery and Shipping

We aim to deliver orders within the estimated timeframes shown on our website. Delivery times are estimates and not guaranteed.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Seasonal demand
  • Supply chain disruptions
  • Incorrect address details provided by the customer
  • Events beyond our reasonable control

Delivery Address Responsibility

You are responsible for ensuring that your delivery address is correct at checkout. If the address is incorrect, we may not be able to recover the parcel, and refunds may not be possible.

Delivery Confirmation

If tracking confirms delivery to the address provided, the order will be considered delivered.

9. Cancellations (Before Dispatch)

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with our Returns Policy.

10. Returns, Refunds, and Consumer Rights

We want you to be satisfied with your purchase. Returns and refunds are handled in accordance with:

  • Our Returns Policy (published on our website), and
  • Your statutory rights under UK consumer law

General Return Conditions

Unless stated otherwise:

  • Items must be returned unused, in original packaging, and in resellable condition
  • Some items may be excluded from returns for hygiene and safety reasons
  • Returns must be requested within the applicable return timeframe

Refunds are issued only after the returned item has been received and inspected.

11. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, you must contact us as soon as possible after delivery.

We may request:

  • Your order number
  • Clear photographs of the issue
  • A brief description of the problem

Where a claim is approved, we will provide an appropriate resolution, such as:

  • A replacement
  • A refund
  • A partial refund
  • Store credit

This does not affect your rights under the Consumer Rights Act 2015.

12. Promotions, Discounts, and Voucher Codes

Discount codes, promotions, and sale offers are subject to specific terms, which may include:

  • Expiry dates
  • Minimum spend requirements
  • Product exclusions
  • Limited usage per customer
  • Non-transferable conditions

Unless stated otherwise:

  • Discount codes cannot be applied after checkout
  • Promotions cannot be combined
  • We reserve the right to cancel orders where promotional codes are misused

13. Customer Accounts

If you create an account on our website, you are responsible for:

  • Keeping your login details secure
  • Ensuring your account information is accurate
  • Not allowing unauthorised access to your account

We reserve the right to suspend or close accounts if we suspect fraudulent or abusive behaviour.

14. Privacy and Data Protection

Your privacy matters to us. We process personal information in accordance with our Privacy Policy and in compliance with UK GDPR and applicable UK data protection law.

15. Cookies

Our website uses cookies and similar technologies to provide functionality, improve performance, and support marketing activity.

For more information, please review our Cookie Policy (if published separately).

16. Third-Party Links

Our website may contain links to external websites. These links are provided for convenience only.

We are not responsible for third-party websites, their content, or their privacy practices. You access third-party websites at your own risk.

17. Changes to These Terms and Conditions

We may update these Terms and Conditions at any time to reflect:

  • Changes in legal requirements
  • Changes in business operations
  • Updates to products, services, or website features

Any updates will be posted on this page. Continued use of the website after updates means you accept the revised Terms.


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